Under cover of blind enthusiasm, technology should not act as a modern-day villain and destroy our individual and collective rights to freedom.
I am a big proponent of Apple products and the strategy of a well-defined and easy-to-use “ultimate driving experience” in computing over a discombobulated “open” environment that has proven to produce stagnated growth, specifically with the massive greenfield of computer agnostic users. Apple, therefore, remains the one-eyed King in the land of the blind.
Apple violates free-market principles
But Apple can and should do better if it wishes to sustain its growth long-term. And one of the specific areas that need strategic improvement is the role of iTunes.
iTunes violates too many free-market principles that otherwise could ensure more aggressive growth and secure a winner-takes-all business strategy.
In March of 2008, I wrote an article about the fundamental rules of marketplaces that distinguish its purveyors from Super Stores. I concluded based on those rules that many companies, including Amazon, failed to meet marketplace criteria. So does iTunes.
The premise of free-market principles is simple. A free-market is a mechanism where buyers and sellers are free to trade their goods without arbitration (unless to curtail illegal activity) of the intermediary. So, according to my fundamental rules of marketplaces, here is where iTunes fails:
Rule #1 violation: arbitrated participation
Not everyone can sell on iTunes; only those meeting specific requirements can participate. Free-markets rely on the freedom to participate in both supply and demand using self-selecting criteria.
Rule #2 violation: arbitrated transactions
Apple actively regulates supply and, therefore, actively engages in giving an advantage to specific torso and long-tail transactions.
Rule #3 violation: no free-pricing mechanisms
Apple does not allow the labels to establish their own price or pricing models for the content they represent. Also, there is no subscription model for specific content, nor a reverse auction. iTunes provides a monolithic method for selling content that stifles supply-side competition and provides reduced resale methodologies compared to the conventional models.
Rule #5 violation: preferential treatment
There is limited transactional transparency to the buyer that could lead him to buy anything but the top-100 content. iTunes provides limited transactional transparency to anything but the torso of supply. In keeping with the purpose of a meritocracy will thereby unjustly give preference to established rather than new emerging artists.
Rule #7 violation: challenges the labels
Support for intermediaries’ livelihood (on the supply side) is essential to have them unleash their content into the marketplace. While Apple does deal directly with the labels in many circumstances, it enforces a rigid rule of law that moves the power of labels away from them.
Rule #6 violation: meaningless reputation
Those recommending content have not been validated to being buyers and frequent consumers of that content. The opinion of window shoppers may be unjustly perceived as the opinions of those who bought the content (and played it all the way through). Similar to the imaging markets, where those that appreciate photography are not necessarily the ones that buy – and therefore matter.
Rule #8 violation: duality
By Apple actively marketing iTunes content (The Beatles, etc.), it is not only performing the role of the marketplace but also acting as a record label, giving preferential treatment to content it likes over those that have to rely on the authentic establishment of merit.
Stagnating hyper-growth and staying power
The labels are already somewhat reluctant to deal with Apple, mostly because they feel they are losing control in how the content they represent will be distributed. That will make them scour the planet for alternatives and partner with other content platforms that offer them the control they used to a normal distribution. Fortunately for Apple, its competitors are doing an even more lousy job applying market principles and technology today.
But the success of Apple’s iTunes strategy can only continue when beyond the novelty of digital distribution and the music player market lock-in (time-sensitive to erosion), it starts to offer true free-market capabilities described in my marketplace rulebook. Today Apple fails in 7 of 8 fundamental free-market rules and is therefore merely another content Super Store, rather than a winner-takes-all free-market.
Apple can do much better with iTunes, embrace the music industry with genuinely open arms and offer whoever is in control of content, record label, or artist the most comprehensive free-market model it can to let the music sell itself.
Again, the role of technology is not to act as the market maker but to support and extend the behavior of existing markets, a crucial distinction we talk about often. Because when technology operates as if it is more than a better distribution mechanism for markets without applying fundamental marketplace rules, it is doomed to find itself replaced soon.
The reputation of Apple is at stake now. If it continues to act like a Super Store and thus arbitrates and competes with the labels as a super label, it may be too late to become the trusted free-market other labels and new artists will flock to in the future. A damaged reputation cannot simply be repaired with new technology.
So, now you have an example of what I described “In the land of the blind” of why Apple, despite its phenomenal, well-deserved success, can still do so much better.
BTW: the stance of the App Store is comparable to iTunes, with similar debilitating marketplace violations, albeit protected by more proprietary content.